Question: I plug the steamer in to the outlet but
nothing happens? There seems to be no power.
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Answer:
The steamer has a safety plug, when connecting the power
cord to the steamer for the first time make sure the plug
is pushed all the way in. At first the plug will stop,
but when pushed firmly the plug will go an extra half
inch in to the steamer.
If connected correctly it will make clicking noise (This
will happen only in the first use).
Question: I plug the steamer in to the outlet it gets a
little hot but no steam is coming out, what should I do?
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Answer:
The Pressure from the steamer is controlled by the
amount of salt used. Using more salt will cause a higher
steam pressure (please note: if you do not use salt in
conjunctions with water the steamer won't provide any
steam) There for it is very important to use the correct
amount of salt. If the steamer is fully warm but
producing no steam, go through these following steps:
1: unplug the power cord from the steamer.
2: empty the steamer from water.
3: For users in the U.S. and Canada) take the larger
plastic provided and put 3 scoops of salt in to the water
container.
4: fill container up to the line with water and poor the
salt into the steamer.
5: close the steamer and let it stand pointed upward and
plug with the power cord connected. The steam should
now start clicking, this means it is working now.
Question: It is steaming just fine but there is hot water
leaking from the inner part of the handle.
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Answer:
In the inner upper part of the handle you can find an
orange o-ring. If it is not correctly in place or
missing, the steamer can not be used.
Unplug the steamer, check the o-ring and reconnect it.
If o-ring is missing .please contact us –we will send
you a new one with no charge to you.
Danger –using the steamer without the o-ring can
result in electric shock!
Question: How much salt should I use?
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Answer:
In the water container you will find a small
compartment .in it you will find to plastic spoons.
The little spoon is for use with 220 watts in Europe.
The larger spoon is for use with 110 watts in the US.
Choose the right spoon and put 3 scoops of salt in the
water container. Please see additional instructions.
.
Question: There are
smoke or sparks coming out from plug cap on
the steamer.
What should I do?
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Answer: If you see smoke or sparks coming out from the power cord plug
(in the steamer lower part of the handle), immediately
disconnect the cord from the wall outlet. Let the steamer
cool down. Than contact us for more assistance. Sparks
are usually caused because of water in the white cap in
the bottom of the steamer (were you plug the power cord)
please make sure this area is dry before connecting the
power cord.
Question:
Should I have to constantly refill? The steam stops too fast and I need to refill
water all the time.
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Answer: If you feel that the steam stops to
quickly there a few steps you can take.
1: Every time you are not using the steamer place the
steamer on its side and it will stop immediately. Put it
point up and it will restart in a second.
2: In the next use put less salt (one scoop less), if
the steamer is working fine keep on using that amount of
salt from that point on.
.
Question: The steamer sprays
brown water from the steam
outlet.
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Answer:
Brown water coming out from the steam outlet is caused by
either too much water or to much salt. Read over the
instruction pamphlet and make sure that you use the right
amount of salt, and make sure that when refilling the
steamer you fill the water one inch below the measuring
line.
Remember for getting practical with the steamer takes
time. Don't get frustrated if the first or second time
aren’t that easy. |
Troubleshooting
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